It’s fascinating how the quality of service can make or break a spa experience… I’ve been focusing on team training lately, ensuring that every esthetician feels empowered and confident in their skills. How do you all foster a culture of excellence among your teams? Any specific practices or tools you swear by?
I think regular feedback sessions really boost confidence. Have you tried implementing peer reviews? They can be super helpful. 
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Absolutely agree that service quality is key! One thing we’ve found works well is role-playing different scenarios during training sessions; it really helps build confidence for real-life situations. Have you ever tried that as a tool to enhance your team’s skills?